What you're seeing — and what it likely means
Sudden slowness and lots of pop-ups
Common signs of adware or malware running in the background.
Browser home page or searches changed
Usually a browser hijacker or unwanted extension.
Programs you didn't install appear
Points to bundled or malicious software that needs removing.
Laptop hot and busy while idle
Can indicate hidden software using resources — worth scanning and checking.
What to do right now
Do
- Back up important files to a separate drive or cloud before anything else.
- Avoid entering passwords or banking details until the laptop has been checked.
- Note what you're seeing — pop-ups, redirects, unknown programs — it helps us identify the threat.
- Disconnect from shared networks if you're worried it could spread.
Don't
- Don't install several 'antivirus' tools at once; they conflict and make diagnosis harder.
- Don't pay any on-screen 'support' number or ransom demand — these are part of the scam.
- Don't keep using accounts on the laptop until it's cleaned, in case credentials are exposed.
Can you keep using it? Will it get worse?
It's best to limit sensitive use — banking, passwords — until the laptop is cleaned, even though light use is possible.
Some malware spreads or collects data over time, so it's worth addressing rather than leaving.
- Base location: Ameerpet, Hyderabad.
- Doorstep pickup & drop across Hyderabad
- Business hours: Mon-Sat: 10 AM - 8 PM
- Final repair pricing follows device inspection.
How we clean an infected laptop
- 1Back up your data first where possible, so nothing important is at risk during the clean-up.
- 2Scan and identify the threats, then remove malware, adware and unwanted programs.
- 3Check browsers, startup items and settings the malware may have changed.
- 4Advise on password changes from a clean device and basic protection going forward.
What affects the cost
How deep the infection is
A surface adware clean-up is quicker than a deeply embedded infection.
Whether a full reinstall is needed
Severe cases sometimes need a clean reinstall — we discuss this before proceeding.
Data backup and recovery needs
Backing up or recovering data around the clean-up adds to the work involved.
We diagnose before we quote, so the exact price depends on what we actually find — not a guess.
Laptop virus & malware — common questions
1. How do I know if my laptop has a virus or malware?
Typical signs are sudden slowness, unexpected pop-ups or browser redirects, programs you didn't install, settings changing on their own, or the laptop running hot and busy while idle. Some malware is quiet, though, which is why a proper scan and check is the reliable way to confirm.
2. Will removing malware delete my files?
Our goal is always to remove the malware while preserving your data. In most cases a clean-up keeps your files intact. We recommend backing up important files first regardless, and if an infection is severe we'll explain the options before doing anything drastic.
3. Is my personal data safe during a malware clean-up?
We prioritise privacy: we work on removing the threat and don't go through personal files unnecessarily. For anything that involves your accounts, we recommend changing key passwords from a clean device afterwards as a standard precaution.
Slow rather than infected?
If it's just slow without other signs, the cause may be hardware, not malware.
Worried about your files?
If files are missing or a drive is failing, our data recovery service can help.
See all common problems
Browse every laptop symptom we diagnose and fix.
Get A Callback To Discuss Pricing
Pricing is confirmed on a quick call after we understand your device. Prefer not to call first? Share a few details and the team will call you back.